107
edits
FTTC Checks: Difference between revisions
m
Test socket applies for FTTC too so I've added this step
(minor edit) |
m (Test socket applies for FTTC too so I've added this step) |
||
|
|style="vertical-align:top; border-style: solid; border-width: 5px 5px 5px 0px; border-color: #0095FF;" |
== Step 3:
[[File:Nte5open.png|right|100px]]
If you have any spares of any of the relevant parts, try swapping them. If you don't have spares you will need to call us anyway, but it is worth checking cables are all plugged in firmly and trying turning equipment off and back on again. If there is equipment supplied as part of the service and you are not using it, then you should test with the supplied equipment.▼
It will probably be possible to test from the master socket. If the socket where your line enters the building has a BT or Openreach logo and a separate removable faceplate covering the bottom half (see diagram below), then you can remove the faceplate to isolate the internal wiring in the building as follows:
# Use a small screw driver to remove the faceplate - it may have wiring attached to it so be careful not to dislodge the wiring.
#Behind the faceplate is another telephone socket. Connect your broadband splitter to that and the router to the splitter.
#Test from there and see if the problem goes away.
#If it does, the problem is in your internal wiring and you will need to get that fixed.
If you do not have a master socket like this (meaning your phone installation dates to before ~1986), try connecting the broadband splitter to the first socket where the line comes in to the building, and connect the router to the splitter.
|-
|style="vertical-align:top; border-style: solid; border-width: 5px 5px 5px 0px; border-color: #0095FF;" |
==Step 4:
▲If you have any spares of any of the relevant parts, try swapping them. If you don't have spares you will need to call us anyway, but it is worth checking cables are all plugged in firmly and trying turning equipment off and back on again. If there is equipment supplied as part of the service and you are not using it, then you should test with the supplied equipment.
|-
|style="vertical-align:top; border-style: solid; border-width: 5px 0px 5px 5px; border-color: #0095FF;" |
[[File:5.svg|100px|left]]
|style="vertical-align:top; border-style: solid; border-width: 5px 5px 5px 0px; border-color: #0095FF;" |
==Step 5: Diagnostics==
There are various tools and diagnostics that are available via the Control Pages, please see:
*[[CQM Graphs]]
|-
|style="vertical-align:top; border-style: solid; border-width: 5px 0px 5px 5px; border-color: #0095FF;" |
[[File:
|style="vertical-align:top; border-style: solid; border-width: 5px 5px 5px 0px; border-color: #0095FF;" |
==Step
Once you call support we may ask you various questions and ask you to carry out tests. These should simply be things like plugging in or unplugging equipment, changing leads around, turning things off and on again, etc. They are not normally anything complicated or technical.
| |||