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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

FireBrick Call Recording: Difference between revisions

=Using the A&A / FireBrick call recording software for announcements (e.g. out of hours announcement)=
 
As well as acting as a SIP endpoint for recording calls, ''voip-record'' doubles as a playback system, which you can use to play announcements.
Holding notes:
 
== Creating the announcement / playback files ==
Audacity, 8000Hz sample rate, mono only, output as uncompressed .wav A-LAW. If playback is distorted, chances are you've got the sample rate wrong, or you are using a stereo-encoded track.
 
The sound files used for announcements / playback must meet all the following:
Save to voip-record/c/bin/
* .wav
* A-LAW
* 8000Hz sample rate
* mono only
 
You can easily use Audacity to create suitable files; just remember to set the sample rate to 8000Hz, and to set the track to mono only, first.
 
If, when you play the files back through ''voip-record'', they sound distorted, chances are you have either got the sample rate wrong, or else accidentally recorded them in stereo.
 
== Hosting the announcement / playback files==
 
Files to be played back can be put in any directory readable by ''voip-record''. You tell it which directory to look in by using the ''directory'' or ''-d'' switch. For example:
 
''./voip-answer -d /voipuser/voip-answer/sounds/''
 
 
== Trigger the announcement / playback files==
 
Reference in SIP URI in FireBrick config (e.g. recording-name@hostname/address)
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