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ADSL Checks: Difference between revisions
clean up, typos fixed: a underlying → an underlying (2)
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== Step 2a: Check Phone Line (Andrews & Arnold line) ==
Do the following
#Connect a normal telephone to the line and confirm you get dial tone.
#Lift the handset. You should hear an Andrews and Arnold pre-recorded message. listen for any crackles, pops, clicks, etc.
If you find a problem with the phone line in any way then you need to report to us. The phone line has to be fixed and working before any broadband fault can be addressed. Fixing
It is possible that a phone line fault could be caused by some work on the line regarding the broadband service, such as a migration, could have caused a fault in the phone line. e.g., an Openreach engineer in the exchange may have made a mistake which caused the phone line itself to break. If your line has recently been migrated to us, we may need to check that no damage was inflicted to your line in the process.
== Step 2b: Check Phone Line (3rd party line rental) ==
Do the following
#Connect a normal telephone to the line and confirm you get dial tone.
#Dial 17070 from the phone - this reads back the phone number. Check this is the right number for your broadband (i.e. you have found the right phone line).
#Key 2 for option 2 which is a quiet line test and listen for any crackles, pops, clicks, etc.
If you find a problem with the phone line in any way then you need to report to your telephone service provider. The phone line has to be fixed and working before any broadband fault can be addressed. Fixing
It is possible that a phone line fault could be caused by some work on the line regarding the broadband service, such as a migration, could have caused a fault in the phone line. e.g., an Openreach engineer in the exchange may have made a mistake which caused the phone line itself to break.
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