Jump to content

This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Incoming VoIP Features: Difference between revisions

Distinguish between caller's number and caller's name
(Add more information about tags)
(Distinguish between caller's number and caller's name)
 
===Tag===
The Tag is 4 characters that will be prefixed to the numbercaller's name field and (perhaps) shown on your phone's display (depending on whether your phone's display shows caller's number, caller's name, or both), this can be used to help identify the number the caller called. E.g., the tag could be set to ''Sale'' or ''Tech'', and then you'll know what type of call you are receiving.
 
[[File:Snom715-Tag-Screenshot.png|none|frame|The tag is set to 'aTag']]
 
'''Special, "unsupported" tag feature:'''
If you forward a VoIP number to another number such as your mobile (using the Also Rings), the CLI presented to your mobile will be the callerscaller's number (the caller's name field probably being lost). You won't know if this is a redirected call or not. There is a hidden feature where by we can add a prefix to the CLI.
 
In the 'tag' box, set it to N= (e.g. 2=), then the CLI will be sent as +11N (in our example, +112) followed by the number calling. This way you will be able to tell that the incoming call is one being redirected from your VoIP number and you still get the CLI of the caller (the N= string is also prefixed to the caller's name field, but this is unlikely to be passed through the PSTN).
 
(This feature was added 2017-04-20, but may be removed or improved)
editor
471

edits