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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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Our email services cater for individual home users right through to huge corporates. The service allows unlimited email addresses and aliases within a domain. You can send and receive as much email as you like.
If the total storage of email on mailboxes for a domain exceeds 1GB then we make an additional charge for each additional GB, or part, stored. This is based on the peak mailbox usage in the month added together for the domain. You can see this on the control pages.
The charge for each extra GB is only £1.20/
==High usage==
To be fair, we meter total validly addressed received and spam checked emails (pass or fail) for the domain each month, and we email you if the level is higher than your current classification. Only after three months of usage that are higher than your classification do we change your classification to standard or high usage. That way you get plenty of warning. Only then is the usage charge applied from your next bill.
Light usage email services cost £1.20
Standard email services cost £6.00
High usage email service costs £120.00
The emails are counted if we receive them for a valid email address (mailbox or alias). We do not count emails that are to invalid addresses only.
Remember, to be regraded as a higher level email user you have to have high incoming emails for three months and get warnings every month. If you know you will be a high user you can tell sales at the start if you prefer.
==Tertiary-mx.co.uk==
Email sent through our backup mail server, tertiary-mx.co.uk is not counted towards this usage.
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