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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Slow Speed Faults: Difference between revisions

Slow Speed Faults (view source)

Revision as of 15:03, 16 December 2020

74 bytes removed ,  16 December 2020
→‎Speed Testers
m (clean up, typos fixed: eg: → e.g.:, 40Mbps → 40Mbit/s (80))
 
*'''TalkTalk Wholesale:-''' For TalkTalk Wholesale Customers, please run the speed tester at [http://internet-speedtest.net/ internet-speedtest.net] (and submit your line number once complete). Please run this test at least 3 times, and preferably during various times of the day/evening Please enter your line number without any spaces! These results will then be available to AAISP staff as well as TalkTalk Wholesale staff.
 
*'''BT Wholesale:-''' please run the speed tester at [httphttps://speedtest.btwholesale.com http://speedtest.btwholesale.com]
 
Please also use our speedtester [httphttps://speedtest2speedtest.aa.net.uk speedtest2speedtest.aa.net.uk] and let us know the results.
 
Please do run the various speed testers at different times of day, as this can help determine if there is congestion at peak times.
 
-Bear in mind that online speed testers are not always 100% accurate, and should be used with a bit of caution. Also, run the speed tested on a wired connection rather than wifi, and without any other traffic happening on the line.
 
*[[Non Flash|A note on non-Adobe Flash Player and speed testers]]
 
==Traffic Capture==
AA-James
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Retrieved from ‘http://support.aa.net.uk/Special:MobileDiff/14793’