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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

ADSL Checks: Difference between revisions

ADSL Checks (view source)

Revision as of 15:54, 18 May 2021

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== Step 3: Connect to the Test Socket to Eliminate Internal Wiring ==
 
ItYou will probablyknow beif possible to test from the masteryour socket. Ifhas thea socketremovable wherefaceplate yourif line enters the buildingit has a BT or Openreach logo, and a separate removable faceplate covering the bottom half (see diagramexamples for sockets with a removable face plates below),. then youYou can then remove the faceplate to isolate the internal wiring in the building as followsper the steps below:
# Use a small screw driver to remove the faceplate - it may have wiring attached to it so be careful not to dislodge the wiring. If it is a newer NTE5C socket, then it should just unclip on the sides.
#Behind the faceplate is another telephone socket. Connect your broadband splitter to that and the router to the splitter.
#TestLeave fromconnected therehere andfor an appropriate period of time to see if thethey problem goes away, e.g. 24 hours
#If it does, the problem is in your internal wiring and youit will needbe your responsibility to get that fixed.
 
If you do not have a master socket like this (meaning your phone installation dates to before ~1986), try connecting the broadband splitter to the first socket where the line comes in to the building, and connect the router to the splitter.
Lauren.hawkins
autoreview, Bureaucrats, editor, reviewer, Administrators
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