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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

FTTC Checks: Difference between revisions

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== Step 3: Eliminate Internal Wiring ==
ItYou will probablyknow beif possible to test from the masteryour socket. Ifhas thea socketremovable wherefaceplate yourif line enters the buildingit has a BT or Openreach logo, and a separate removable faceplate covering the bottom half (see diagramexamples for sockets with a removable face plates below),. then youYou can then remove the faceplate to isolate the internal wiring in the building as followsper the steps below:
[[File:Nte5open.png|right|100px]]
# Use a small screw driver to remove the faceplate - it may have wiring attached to it so be careful not to dislodge the wiring. If it is a newer NTE5C socket, then it should just unclip on the sides.
It will probably be possible to test from the master socket. If the socket where your line enters the building has a BT or Openreach logo and a separate removable faceplate covering the bottom half (see diagram below), then you can remove the faceplate to isolate the internal wiring in the building as follows:
# Use a small screw driver to remove the faceplate - it may have wiring attached to it so be careful not to dislodge the wiring.
#Behind the faceplate is another telephone socket. Connect your broadband splitter to that and the router to the splitter.
#Test from there and see if the problem goes away. (Leave connected here for an appropriate period of time to see if they problem goes away, e.g. 24 hours)
#If it does, the problem is in your internal wiring and youit will needbe your responsibility to get that fixed.
 
If you do not have a master socket like this (meaning your phone installation dates to before ~1986), try connecting the broadband splitter to the first socket where the line comes in to the building, and connect the router to the splitter.
[[File:Master-sockets Examples.jpg|right|500px]]
[[File:TestSocketExample.png|left|500px]]
 
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