Revision as of 20:28, 13 April 2022 (view source) AA-Andrew (talk \| contribs) m (→‎Slow connection) ← Older edit		Revision as of 22:32, 13 April 2022 (view source) Reedy (talk \| contribs) (Editing) Newer edit →
== Status lights on the Openreach ONT == * WeSee ~~have~~[[Openreach FTTP ONT]] for amore ~~page~~information about the lights and their meaning on the Openreach ONT~~: [[Openreach_FTTP_ONT]]~~. == No connection == * '''Check your router:-''' # Check the PPP username/password on the router, and restart the router just to be sure. #Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect: see ~~this~~[[PPPoE ~~page~~on a Computer]] for help in setting up PPPoE on a Computer:. ~~[[PPPoE_on_a_Computer]]~~ # ...get in touch == Slow connection == Try a wired connection from your computer instead of WiFi to rule out any WiFi problems. * Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G. * Use our speed test to check up and download speeds: https://speedtest.aa.net.uk * Try a power cycle of the ONT. * Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic. * Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test. * ...get in touch.

Category:FTTP Faults (view source)

Revision as of 22:32, 13 April 2022