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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Category:FTTP Faults: Difference between revisions

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== Slow connection ==
*# Try a wired connection from your computer instead of WiFi to rule out any WiFi problems.
# Try a different computer/device
*# Ensure the router is capable of the speed of the circuit - eg, maybe you have a 1G service but an older router?
*# Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.
*# Use our speed test to check up and download speeds: https://speedtest.aa.net.uk - try tests at different times of the day as this can help track 'peak time congestion'
*# Try a power cycle of the ONT.
*# Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic.
*# Try a laptop/PC plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test.
*# ...get in touch.
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