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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

General Router Settings: Difference between revisions

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=VDSL=
 
Typically you'll have a FTTC capable router (ie a router with a built in FTTC/VDSL modem) and will use PPPoE, and you'll need to set a VLAN in the PPPoE settings. Some customers may have a separate Openreach modem, and will then use a PPPoE router.
 
{| class="wikitable"
| Routes || As necessary || If you have a separate router/firewall link block, you will need to configure a static route for your main IP block via your router/firewall. You may want your DSL router to act as a DHCP server for your LAN.
|}
 
 
=FTTP=
Typically you'll have a PPPoE capable router and will connect the WAN port to the [[Openreach_FTTP_ONT|Openreach ONT]]
 
{| class="wikitable"
! Setting || ||Description
|-
| VLAN || none || Leave untagged, no VLAN, and connect your router to the [[Openreach_FTTP_ONT|Openreach ONT]]
|-
| Login || As advised || We allocate a login for one or more lines. This is of the form of a name followed by @, a realm, a dot then a single digit number. (e.g. test@a.1). The final number is the line number (e.g. 1, 2, etc.) for where customers have multiple lines sharing IP addresses.
|-
| Password || As advised || We allocate a password, but you can change this on the Broadband Control Pages. If you change the password on our system your lines will go off line until you change the password on the router as well. If your router cannot handle the length of password we provide, please contact support who will be happy to set a shorter password.
|-
| WAN IP (local) || 0.0.0.0 || Whilst we allocate a fixed IP address for your service, including the WAN address, it is best not to set this as it is allocated automatically using PPP. If you configure this incorrectly you will normally find you cannot log in at all.
|-
| WAN IP (remote) || 0.0.0.0 || The IP address for our end of the PPP link should not be configured. This is allocated by PPP automatically. This will change depending on equipment at our end and may even change on every connection in the future.
|-
| LAN IP || As advised || If using NAT then this will be some default such as 192.168.1.254. If you have a block of IPs from us, use the IP and netmask as advised. DO NOT make up a netmask for use with a real IP address that we have allocated - always use the one we have advised.
|-
| Routes || As necessary || If you have a separate router/firewall link block, you will need to configure a static route for your main IP block via your router/firewall. You may want your DSL router to act as a DHCP server for your LAN.
|}
 
 
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