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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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As noted on our main website we always aim to get packets from you moved across our network and on to their destination as quickly and efficiently as possible so as to minimise latency. We aim not to be the bottleneck, and run our network with plenty of extra capacity and have many links (multiple transit, peering, and direct interconnects to the main CDNs etc) to the rest of the internet.
There are lots of settings and information on the Control Pages, here are some of the ones that will interest
==Notify up/down==
We can SMS or tweet you if/when your line drops and reconnects. By default we won't send a message
[[File:Gamer-line-notifications.png|none|frame|Line drop notifications]]
#Log in to the Control Pages with your xxx@a login
==LNS Resets==
From time to time we need to update the software on the routers at our side. Updating the LNS routers will mean that your line will drop its PPP connection and reconnect. Depending on your router this could take a second or around a minute. You can specify the time that we force your line to reconnect
[[File:Gamers-LNS-reset.png|none|frame|Choose the time we force your line to reconnect when we perform planned updates]]
#Log in to the Control Pages with your xxx@a login
==Line Rate Limit==
The rate setting on the Control Pages defaults at 100%
the throughput of the line. This may sound like it will have a negative affect on your line, but in practice by A&A managing the maximum throughput will mean that router buffers in the carrier network are not maxed out. This also means that the A&A traffic prioritisation can take place and has headroom to enable prioritisation of certain types of traffic. For instance, this means that you can be downloading at the full rate of the line and still be able to make a VoIP call without the audio breaking up.
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