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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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===Reset the CityFibre ONT===
Use a paperclip, or similar, and hold in the reset switch for 10-15 seconds. This will cause a reboot and factory reset of the ONT.
=Other information=▼
===CityFibre VLAN ID===
Important: The customer's router will need to talk PPPoE on '''VLAN 911'''.
▲=Other information=
===MTU===
*Can pass Jumbo frames - so if your router supports [[MTU|1500 byte MTU]] in PPP, then you can pass 1500 byte packets:
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