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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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One of the differences between using VoIP for phone calls and using analogue wired phone lines is that that a VoIP service is dependant on a number of other things working, take for example the diagram:
[[File:Analogue-vs-voip.png|
as you can see there is quite a lot move involved in making a call over VoIP compared to over the traditional analogue phone
*VoIP needs local power for the phone
*VoIP needs local power for the router and FTTP ONT
*VoIP is reliant on the internet connection working
*Analogue phone doesn't require power
*Analogue phone connects directly via a cable all the way through to the local BT exchange
As you can see there is a lot more to go wrong. The main things to consider when using VoIP is:
* What happens if I lose power
* What happens if my internet connection has a fault
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