Slow FTTP: Difference between revisions

*Provide tests the customer can perform

*Provide questions that will help A&A support staff further investigate

 

==Causes of slow speeds==

 

We will try our best but faults where a customer has had previous problems with an ISP, or ISPs, and has moved to us and still has the same problem can take a much longer time to fix, and in some cases it may not be possible - especially if the speed is above the committed rate and all avenues of investigation have been exhausted.

 

==Finding the cause of slowness==