Slow FTTP: Difference between revisions

 

The SLA would also not be relevant where a speeds are above the 'committed' rate, as according to BT/CityFibre, the service would be working within the specified terms.

 

===Long standing problems===

 

We will try our best but faults where a customer has had previous problems with an ISP, or ISPs, and has moved to us and still has the same problem can take a much longer time to fix, and in some cases it may not be possible - especially if the speed is above the committed rate and all avenues of investigation have been exhausted.

 

=Investigating the cause of slow FTTP (getting practical)=