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SIP Audio Problems: Difference between revisions
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→Things to investigate
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== Things to investigate ==
* Check the quality of the internet connection▼
When did the problem start? - what changed around that time?
* Was phone system upgraded?
* Was the telephone software upgrades?
* Was the internet router changed?
* etc
Then:
* Check the quality of the internet connection - broken audio can be down to a poor internet connection
* Calling *100 will play a continuous 1Khz tone - if the audio breaks up then there is a problem
* Check the CQM graph (if using A&A for the internet connection)
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