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#REDIRECT [[Glossary]]
=BT=
==General==
==Regarding Faults:==
KBD - Knowledge Based Diagnostics
KCI - Keep Customer Informed
MFL - Main Fault Location
CA -Customer Apparatus
MBORC - Matters Beyond Our Reasonable Control. Used by BT to indicate that they're suspending normal fix guarantees as some external event has made it impossible to achieve them (e.g. a fire, storms, terror attack).
AI - Action Item
WAC - Work Allocation Controls (team)
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