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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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|'''Dripping Blood'''
Packet loss on an idle line is always bad news, even if only 1% (one red dot at the top is 1%). If this happens on several lines at the same times of day this usually means congestion on the back-haul to the exchange or elsewhere in the network. If it is steady loss all day it can mean a fault on a line card or interference on the line.
|'''Long grass'''
Some issues can be subtle, affecting latency on idle lines like this with occasional peaks. Even low levels of jitter like this can disrupt VoIP and can indicate a wide problem such vendor equipment bugs or the start of back-haul congestion.
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