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Slow Speed Faults: Difference between revisions
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Under Construction
=FTTC Speed Faults=▼
==Fault Thresholds==▼
==Ping==
==What could be the cause?==▼
▲==Tests to run==
Rus some pings to our PPP endpoint - 81.187.81.187, run at least 100, and either send look for loss in the final statistics, eg:
ping -c 100 8.8.8.8
64 bytes from 8.8.8.8: icmp_seq=100 ttl=49 time=11.6 ms
==Speed Testers==
For other Customers, please use our speedtester [http://speedtest2.aa.net.uk speedtest2.aa.net.uk] and let us know the results.
-Bear in mind that online speed testers are not always 100% accurate, and should be used with a bit of caution. Also, run the speed tested on a wired connection rather than wifi, and without any other traffic happening on the line.
==Traffic Capture==
If your service is slow due to huge amounts of other traffic then do a Traffic Dump from the control pages to see what the traffic is.
▲=FTTC Speed Faults=
▲==Fault Thresholds==
▲==What could be the cause?==
==Things to improve speed==
==Fault Thresholds==
==What could be the cause?==
==Things to improve speed==
==Fault Thresholds==
==What could be the cause?==
▲Please run the speed tester at [http://internet-speedtest.net/ internet-speedtest.net] (and submit your line number once complete). Please run this test at least 3 times, and preferably during various times of the day/evening Please enter your line number without any spaces! These results will then be available to AAISP staff as well as TalkTalk Wholesale staff.
==Things to improve speed==
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