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Sending Email Errors: Difference between revisions
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We reject the message with:
"Error CA1 see: http://wiki.aa.org.uk/Sending_Email_Errors John.Smith@example.com is blocked from sending. Probably a compromised account."
In most cases, we would also send an email to the customer with details of why the
This suggests that you are [[Sending Email|sending email]] through smtp.aa.net.uk with authentication. but the system has detected a high amount of invalid email addresses that the account is sending email to. Feature added December 2013. There are 2 main reasons for this:
It may be that the account has been blocked as you have a mailing list that you send email to that has many invalid email addresses. When you send email to invalid addresses you would get a bounce back message. It is normal practice to then remove these invalid email addresses from your databases. In this case, ask Support to unblock the account.
▲In most cases, we would also send an email to the customer with details of why the IP has been blocked.
==CA2==
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