Jump to content

This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Home::1: Difference between revisions

14 bytes removed ,  30 December 2014
m
no edit summary
mNo edit summary
==How to Change the monthly quota==
Please contact Sales who will be happy to do this for you. A change in tariff would take effect from the following calendar month.
 
==Topping up before the quota runs out==
[[File:Topup50GB.png|none|frame|Top up button]]
 
If the top up Action is set to Slow or Block, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add 50GB and will invoice for it. Any unused usage from a top up is carried over to the next month.
 
==How to view remaining Quota==
The figure on the homepage is a real time counter of the usage, this may well differ from the stats on the Control Pages, as the control pages uses data that is only updated hourly.
 
==Quota Running out WarningWarnings==
We can send an email when the quota reaches a certain point.
[[File:Clueless-quotawarn.png|none|frame|Quota warn option]]
 
==Quota Top up Options==
 
The Control Page will show you your quota, and remaining usage as well as a couple of options that you can set.
 
|n/a (It's automatic)
|}
 
==Topping up before the quota runs out==
[[File:Topup50GB.png|none|frame|Top up button]]
 
If the top up Action is set to Slow or Block, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add 50GB and will invoice for it. Any unused usage from a top up is carried over to the next month.
 
==Quota on Bonded Home::1 Lines==
 
===Overview:===
The Home::1 tariff is usually for a single line, but we do allow multiple lines on a Home::1 tariff.
 
===Balancing===
 
Quota is calculated per-line, but shared between all lines in a bonded set. There is a process called "balancing", which takes the total quota for the bonded set, and splits it equally between the lines in the set.
 
autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
12,264

edits