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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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==How to Change the monthly quota==
Please contact Sales who will be happy to do this for you. A change in tariff would take effect from the following calendar month.
==Topping up before the quota runs out==▼
[[File:Topup50GB.png|none|frame|Top up button]]▼
If the top up Action is set to Slow or Block, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add 50GB and will invoice for it. Any unused usage from a top up is carried over to the next month.▼
==How to view remaining Quota==
The figure on the homepage is a real time counter of the usage, this may well differ from the stats on the Control Pages, as the control pages uses data that is only updated hourly.
==Quota
We can send an email when the quota reaches a certain point.
[[File:Clueless-quotawarn.png|none|frame|Quota warn option]]
==Quota Top up Options==
The Control Page will show you your quota, and remaining usage as well as a couple of options that you can set.
|n/a (It's automatic)
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▲==Topping up before the quota runs out==
▲[[File:Topup50GB.png|none|frame|Top up button]]
▲If the top up Action is set to Slow or Block, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add 50GB and will invoice for it. Any unused usage from a top up is carried over to the next month.
==Quota on Bonded Home::1 Lines==
===Overview:===
The Home::1 tariff is usually for a single line, but we do allow multiple lines on a Home::1 tariff.
===Balancing===
Quota is calculated per-line, but shared between all lines in a bonded set. There is a process called "balancing", which takes the total quota for the bonded set, and splits it equally between the lines in the set.
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