Incoming VoIP Features: Difference between revisions

Our VoIP system can simple 'trunk' calls to/from your own PBX - it is perfectly normal for you to have your own office PBX, such as a FireBrick or an Asterisk server for example and for your equipment to provide you will all the 'PBX' type functionally that you require. However, you can also have SIP phones register directly against our servers and use the PBX functionality that we provide. Or, indeed, have a mix of the 2 - ege.g. we can route calls to you by SIP (trunk), but we can also record calls.

[[VoIP_VoIP -_Recording_Calls Recording Calls|Read More]]

Incoming call routing is configured on the Control Pages. Call Routing is based on setting the 'Target' - a number can have multiple targets, ege.g., can be routed to a SIP phone as well as a mobile, and multiple other numbers. Indeed, you can also register multiple SIP phones against the same number, and calls will go to all the SIP phones that are registered.

Each target can be given a delay (0-300–30 seconds). EgE.g., you can have your number ring your SIP phone immediately, and then also ring your mobile after 10 seconds.

Number to call if the call fails to get though to the configured endpoints (iei.e. a registered phone). iei.e., if the registered phones are unavailable, then call this mobile number.

This can be used along sidealongside voicemail, in this case, the call will go to voicemail and have the message played but rather than having the option to record a message the call will be transferred to the fail number. Ie:

This is useful where you want to play a message before ringing someone else - ege.g. 'Thank you for calling, we're redirecting you to our on call engineer now.

Transferring calls is supported, and with VoIP this is usually handled by your telephone. iei.e., your phone would have a Hold or Transfer button, which enables you to either Blind transfer or perform an assisted transfer.

These are up to 10 other numbers that we'll send the call to. They can be other numbers you have with us, or can be any other number. ege.g. mobiles, international etc. - any number which you can normally dial from your account. The charge for the call will be the same as if you were dialling the call normally from your account.

This allows you to use the last 1, 2 or 3 digits of your phone number to call other numbers in your block. ege.g. if you have 2 numbers 01344400001 and 01344400002, then you can call eachothereach other by using 001 and 002 if you set Centrex to 3. This is also used when you transfer calls between your numbers.

This is the outgoing Presentation Digits that are set when a call is made from this phone number. ege.g., we can set something other than their phone number here. There is a charge and a process for this and we'll need paperwork to prove the number is yours. Contact Sales for more details.

This is an area code, (ege.g. 01344, 020) that will get prefixed to local numbers. Useful for people with an 03 number wanting to dial local calls without the area code

VoIP accounts can be compromised , so care is needed to this does not happen. Please see our [[VoIP Security]] page for more information. [[VoIP_SecurityVoIP Security]]

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