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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

FTTC Checks: Difference between revisions

FTTC Checks (view source)

Revision as of 17:12, 12 March 2015

35 bytes added ,  12 March 2015
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→‎Step 1: Check Equipment
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We know it is obvious but please do check power is on to the [[FTTC Modem|Openreach modem]] and your router, that the modem is connected to the phone line, and that it actually has lights on. It is usually worth trying a simple power cycle (turn off, wait 30 seconds, turn on) to see if that clears a problem. This is not something that should be needed routinely, but always worth a try as the first step if you have a fault.
 
TheMost FTTC serviceservices isinstalled before summer 2015 are supplied with an [[FTTC Modem|Openreach modem]], if the modem looks faulty - e.g.: No power, DSL light is off, then contact usAAISP as this usually means there is a fault.
 
You can also try connecting to the Internet with just a PC plugged in to the Openreach modem. This will eliminate the router that you are using and will help pinpoint the problem. You can create a new PPPoE connection using the settings:
AA-Andrew
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