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→Step 5: Diagnostics
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== Step 5: Diagnostics ==
There are various tools and diagnostics that are available via the Control Pages,
*[http://clueless.aa.net.uk/congestion.cgi Congestion Report] - If you have a slow speed fault, see if it's a wider issue.
These may help say whether the fault it likely to be at the customer side or the phone line side
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== Step 6: Calling us ==
Once you call support we may ask you various questions and ask you to carry out tests. These should simply be things like plugging in or unplugging equipment, changing leads around, turning things off and on again, etc. They are not normally anything complicated or technical.
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