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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

ADSL Checks: Difference between revisions

ADSL Checks (view source)

Revision as of 16:19, 23 March 2015

7 bytes removed ,  23 March 2015
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→‎Step 6: Calling us
 
== Step 6: Calling us ==
<p>Once you call support we may ask you various questions and ask you to carry out tests. These should simply be things like plugging in or unplugging equipment, changing leads around, turning things off and on again, etc. They are not normally anything complicated or technical.
 
Depending on the circumstances we will report the fault in to BT to resolve an issue with the line. We have staff that are well practiced in dealing with BT and chasing faults.
 
See our [http://aa.net.uk/contact.html Contact Page] for contact details. Out of hours you can SMS or connect to IRC.
 
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