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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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Sometimes the line test will (cryptically) suggest that a fault needs to be reported to the phone line provider, e.g., it will say Report to OR (OpenReach), for example:
BT Test CopperLineTest:Fail Line test failed report fault to OR.
fail Line test failed report fault to OR. T023:FAULT - Battery Contact
In this case, report the fault to your phone line provider, if this is BT Retail, then you can report online: https://www.bt.com/faults if the phone line is provided by AAISP then contact Support.
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