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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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==Control Pages (Clueless)==▼
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===About===▼
The DSL login is used to access the Control Pages as well as what you use in your DSL router to log in to the Internet. This uses the xxx@a or xxx@a.1 style username.▼
Our control pages are used to manage services and access technical information. They are also the means to set, and where appropriate, to view other passwords as detailed below.▼
As with the accounts password, the associated email is crucial and someone with access to the email could use a password change request to change the password and access the control pages. This then gives access to all of the other control pages passwords.▼
===Notes:===▼
*Staff cannot see the password you have picked, it is hashed internally.▼
*Staff cannot set a password for you, you have to use the password change process (described above).▼
*Staff are able to invalidate your password if you request, and you should advise staff if you think the password is compromised.▼
===Changing Password===▼
A new password can be requested via: [[https://clueless.aa.net.uk/newpass.cgi]]▼
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==Accounts System Passwords==
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▲<div class="toccolours mw-collapsible mw-collapsed">
▲==Control Pages (Clueless)==
▲<div class="mw-collapsible-content">
▲===About===
▲The DSL login is used to access the Control Pages as well as what you use in your DSL router to log in to the Internet. This uses the xxx@a or xxx@a.1 style username.
▲Our control pages are used to manage services and access technical information. They are also the means to set, and where appropriate, to view other passwords as detailed below.
▲As with the accounts password, the associated email is crucial and someone with access to the email could use a password change request to change the password and access the control pages. This then gives access to all of the other control pages passwords.
▲===Notes:===
▲*Staff cannot see the password you have picked, it is hashed internally.
▲*Staff cannot set a password for you, you have to use the password change process (described above).
▲*Staff are able to invalidate your password if you request, and you should advise staff if you think the password is compromised.
▲===Changing Password===
▲A new password can be requested via: [[https://clueless.aa.net.uk/newpass.cgi]]
▲</div></div>
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