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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
We now have what looks to be the same fault on the ZyXELs - both on ADSL and VDSL.
The fix in the Huawei modem was relating to an 'acceleration' setting in the modem. Disabling this feature fixed the fault. -this is not a user setting but built in to the firmware. -a new firmware wil be needed to fix this in the ZyXELs
For a longer description of the Huawei fault see:
http://www.revk.uk/2013/11/bt-huawei-working-with-us.html
https://aastatus.net/1854
====Date Reported====
2015-05-06
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