Incoming Email Settings: Quick Examples

As of 2017 we are asking customers to check and update their email server settings so that they are connecting to the correct server. Below are the details of the POP3/IMAP settings that should be set. This ensures that our customers get the best performance and privacy when collecting email from our servers.

From January 2018 we are also emailing individuals to advise them that they are using incorrect server details. This page is give to help you change your settings.

When changing the server name in your email program it is usual for your email program to ask you for your Mailbox password, please ensure you know what your password is before making the change.

Incoming email settings
Type	IMAP or POP3
Port	IMAP=993, POP3=995
Server name	mail.aa.net.uk
Username	Your email address, eg: mailbox@example.com
Password	The password you set on the mailbox. (Case sensitive)
Security	SSL/TLS (Not STARTTLS)

Changing the server name in Thunderbird:

Edit (or Tools) -> Account Settings -> Server Settings. Set: Server Name: mail.aa.net.uk Port: 993 Connection Security: SSL/TLS

Changing the server name in Apple Mail:

Mail -> Accounts -> Select the account on the left pane. Click Advanced. Set Hostname: mail.aa.net.uk

Changing the server name on an iPad/iPhone:

Settings --> Accounts and Passwords --> Select your mailbox, Account --> Set: Hostname: mail.aa.net.uk

iPad/iPhone email settings