Category:FTTP Faults: Difference between revisions
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== Status lights on the Openreach ONT == |
== Status lights on the Openreach ONT == |
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* See [[Openreach FTTP ONT]] for more information about the lights and their meaning on the Openreach ONT. |
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== No connection == |
== No connection == |
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* Check the Openreach ONT:- |
* '''Check the Openreach ONT:-''' |
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*# the Power light should be on - if not check power cable/switch etc |
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*# the PON (Passive Optical Network) light should be on - if not, check the cables, try a power cycle of the ONT and get in touch. |
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*# the LOS (Loss of service) light should be off - if not, check the cables, try a power cycle of the ONT and get in touch. |
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*# the LAN or PORT1 light should be green - if not check your connection to your router, swap the cable |
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If lights are as they should be, then the Fibre and ONT should be working OK, time to: |
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* '''Check your router:-''' |
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*# Check the PPP username/password on the router, and restart the router just to be sure. |
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*# ...get in touch |
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== Slow connection == |
== Slow connection == |
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* Try a wired connection from your computer instead of WiFi to rule out any WiFi problems. |
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* Ensure the router is capable of the speed of the circuit - eg, maybe you have a 1G service but an older router? |
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* ...get in touch. |
* ...get in touch. |
Revision as of 15:46, 8 June 2022
Status lights on the Openreach ONT
- See Openreach FTTP ONT for more information about the lights and their meaning on the Openreach ONT.
No connection
- Check the Openreach ONT:-
- the Power light should be on - if not check power cable/switch etc
- the PON (Passive Optical Network) light should be on - if not, check the cables, try a power cycle of the ONT and get in touch.
- the LOS (Loss of service) light should be off - if not, check the cables, try a power cycle of the ONT and get in touch.
- the LAN or PORT1 light should be green - if not check your connection to your router, swap the cable
If lights are as they should be, then the Fibre and ONT should be working OK, time to:
- Check your router:-
- Check the PPP username/password on the router, and restart the router just to be sure.
- Try a laptop/PC plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect: see PPPoE on a Computer for help in setting up PPPoE on a Computer.
- ...get in touch
Slow connection
- Try a wired connection from your computer instead of WiFi to rule out any WiFi problems.
- Ensure the router is capable of the speed of the circuit - eg, maybe you have a 1G service but an older router?
- Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.
- Use our speed test to check up and download speeds: https://speedtest.aa.net.uk - try tests at different times of the day as this can help track 'peak time congestion'
- Try a power cycle of the ONT.
- Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic.
- Try a laptop/PC plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test.
- ...get in touch.
Pages in category 'FTTP Faults'
The following 7 pages are in this category, out of 7 total.