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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

CityFibre ONT: Difference between revisions

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[[File:CityFibre-ONT-Angle.png|thumb|CityFibre ONT]]
 
This page has information about the CityFibre provided ONT - the box that connects the CityFibre fibre connection to your own router.
 
=LEDs=
 
===Overview===
There are four LEDs on the CityFibre ONT:
 
*LED 1 (Left) – Power, can be Green/Red/Amber
*LED 2 – Broadband
*LED 3 – Service
*LED 4 (Right) - Ethernet
 
===Normal state of the LEDs ===
When working properly this is the state each light should be in, indicating a good connection/service:
 
*'''Power''': Solid Green - Device has booted up ok
*'''Broadband''': Solid Green - physical connection is established to the fibre
*'''Service''': Solid Green - Internet service has been established
*'''Ethernet''': Green - connected to your router
 
=Diagnostics=
There is no end user access to the ONT's configuration or status pages. There are two things a customer can perform though:
*Reboot
*Reset
 
===Reboot the CityFibre ONT===
You can pull the power cable, wait a few seconds and plug it back in again. This is safe to do and will mean the ONT reboots and reconnects to the fibre network.
 
===Reset the CityFibre ONT===
Use a paperclip, or similar, and hold in the reset switch for 10-15 seconds. This will cause a reboot and factory reset of the ONT.
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