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VoIP - Transferring Calls: Difference between revisions

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__NOTOC__<indicator name="Configuring">[[File:Menu-cog.svg|link=:Category:VoIP Features|30px|Back up to the VoIP Features Category]]</indicator>
==Overview==
 
Transferring calls to internal or external numbers is supported with most phones.
 
See your phone manufacturers' manual for how to do this on your device. Typically, your phone would have a Hold or Transfer button which enables a call to be transferred, and the procedure would be similar to:
# Receive an incoming call
# You decide you want to transfer it
# Put the caller on hold, with the 'Hold' Button. You should then hear dialtone
# Dial the person you want to transfer to, wait for them to answer
# Explain you're about to transfer the caller across
# Press the Transfer button
 
==ExtensionTypical NumbersScenario==
WeWith a company having a number staff, we'd suggest that each person, or each handset, has their own phone number,. thisAdditional way younumbers can transferbe callssetup to be a specific phone. To transfer, you can use the full phone number,'group' or you can use the 'Centrexmain' settingnumber onwhich thethen Controlin Pagesturn toring allowa the usenumber of thehandsets. theWe lastcan 1, 2 or 3 digits of your phone number to call otherprovide numbers in yourblocks block.of e.g. if you have 2 numbers 01344400001 and 0134440000210, then you can call20 or transfer each other by using 001 and 002 if you set Centrex to 3more.
 
With each phone being on a separate number you can then call or transfer a call to a specific phone.
Note, This does not work if you have numbers in different blocks.▼
 
To transfer, you can use the full phone number, or you can use the 'Centrex setting on the Control Pages to allow the use of the last 1, 2 or 3 digits of your phone number to call other numbers in your block. e.g. if you have 2 numbers 01344400001 and 01344400002, then you can call or transfer each other by using 001 and 002 if you set Centrex to 3.
 
▲Note, This does not work if you have numbers in different blocks.
 
==Permanently Redirecting Calls==
==Redirect==
You can permanently redirect an AAISP VoIP number to another number. This could be a mobile or any other number. You may wish to do this in the case of being out of the country or away from your phone. There would be charges for the call from us to the number you are redirecting to.
 
For more details on this, see:
See:
*[[VoIP How to: Redirect to another number]]
 
=SNOM Phone example=
==Other VoIP Features:==
 
<ncl style=bullet maxdepth=5 headings=bullet headstart=2 showcats=1 showarts=1>Category:VoIP Features</ncl>
If you have a SNOM phone, see the '''BELOW''' for help on how to transfer a call.
 
 
 
[[File:SNOM_image_Page_01.jpg|800px]]
 
[[File:SNOM_D375_Transferring_Calls.jpg|800px]]
 
[[File:SNOM_D375_Transferring_Calls2.jpg|800px]]
 
[[File:SNOM D375 Transferring Calls3.jpg|800px]]
 
[[File:SNOM D120 Transferring Calls.jpg|800px]]
 
[[File:SNOM D120 Transferring Calls2.jpg|800px]]
 
[[File:SNOM D120 Transferring Calls3.jpg|800px]]
 
[[File:SNOM D712 Transferring Calls.jpg|800px]]
 
[[File:SNOM D712 Transferring Calls2.jpg|800px]]
 
[[File:SNOM D712 Transferring Calls3.jpg|800px]]
[[Category:VoIP Features]]
[[Category:VoIP]]
AA-Andrew
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