Jump to content

This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Category:Faults: Difference between revisions

1,325 bytes removed ,  Yesterday at 18:50
m
no edit summary
mNo edit summary
mNo edit summary
 
(23 intermediate revisions by 4 users not shown)
__NOTOC__<indicator name="Front">[[File:AAwiki-128.svg|link=AAISP|30px|Back up to the Front Page]]</indicator>
__NOTOC__
{{DISPLAYTITLE:Fixing Faults and Solving Problems}}
 
 
Is something broken? Broadband slow, or dropping out? PSTN of VoIP problem? Let's get it fixed! We have lots of tools available for customers to use
 
<div class="AAMenuRow">
 
{{AAMenu|img=main-fault.svg|link=:Category:FTTP Faults|title=Fibre Faults|text=If you have ADSLFTTP/CityFibre, then these pages will help diagnose a slow, or dropping or broken connection!}}
{{AAMenu|img=main-fault.svg|link=:Category:FTTC Faults|title=FTTC/VDSL Faults|text=If you have FTTC/VDSL, then these pages will help diagnose a slow, or dropping connection!}}
{{AAMenu|img=menu-voip.svg|link=:Category:VoIP Faults|title=VoIP FaultsProblems|text=Get some help with diagnosing VoIP faults and problems, one way audio, audio breaking up, ghost calls etc...}}
{{AAMenu|img=main-fault.svg|link=:Category:ADSL Faults|title=ADSL Faults|text=If you have ADSL, then these pages will help diagnose a slow, or dropping connection!}}
{{AAMenu|img=mainmenu-faultpoles.svg|link=:Category:FTTCPSTN Faults|title=FTTCPhone line Faults|text=If you have FTTC,a thenphysical these(Openreach) pagesphone willline helpfrom diagnosewith a slowfault, orthen take a look here to see what we droppingcan connection!do}}
{{AAMenu|img=menu-polesWIFI icon.svg|link=:Category:PSTNWiFi FaultsChallenges and Limitations|title=PSTNWiFi FaultsChallenges and Limitations|text=IfSome youof havethe acommon physicalproblems (Openreach)that phoneWiFi lineusers fromexperience, together with ameasures fault,that thencan takebe a look heretaken to seemitigate whatthem wewhere canthis dois possible.}}
{{AAMenu|img=menu-spanner.svg|link=:Category:Diagnostic Tools|title=Broadband Diagnostic Tools|text=AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.}}
}}
{{AAMenu|img=menu-voip.svg|link=:Category:VoIP Faults|title=VoIP Faults|text=Get some help with diagnosing VoIP faults, one way audio, audio breaking up etc...
}}
{{AAMenu|img=menu-contact.svg|link=|title=Contact Support:|text=*Tel: 03333 400999 SMS: 01344 400999
*Email: [mailto:support@aa.net.uk support@aa.net.uk]
*Live Chat: [http://aa.net.uk/kb-irc.html irc.zaachat.jenet/a&a]
*[[Out of Hours Help|Need out of hours help?]] / [https://aastatus.net Status Page]}}
</div>
 
{| class="wikitable"
|-
| style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:main-fault.svg|100px|left|link=:Category:ADSL Faults]]
== [[:Category:ADSL Faults|ADSL Faults]] ==
If you have ADSL, then these pages will help diagnose a slow, or dropping connection!
|style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:main-fault.svg|100px|left|link=:Category:FTTC Faults]]
 
== [[:Category:FTTC Faults|FTTC Faults]] ==
If you have FTTC, then these pages will help diagnose a slow, or dropping connection!
| style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:menu-poles.svg|100px|left|link=:Category:PSTN Faults]]
== [[:Category:PSTN Faults|PSTN Faults]] ==
If you have a physical (Openreach) phone line from with a fault, then take a look here to see what we can do
|-
| style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:menu-spanner.svg|100px|left|link=:Category:Diagnostic Tools]]
 
== [[:Category:Diagnostic Tools|Broadband Diagnostic Tools]] ==
AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.
 
|style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:menu-voip.svg|100px|left|link=:Category:VoIP Faults]]
== [[:Category:VoIP Faults|VoIP Faults]] ==
Get some help with diagnosing VoIP faults, one way audio, audio breaking up etc...
|style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:menu-contact.svg|100px|left|link=:Category:Diagnostic Tools]]
== Contact Support ==
*Tel: 03333 400999 SMS: 01344 400999
*Email: [mailto:support@aa.net.uk support@aa.net.uk]
*Live Chat: [http://aa.net.uk/kb-irc.html irc.z.je/a&a]
*[[Out of Hours Help|Need out of hours help?]]
 
|}
autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
12,579

edits