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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Category:ADSL Down: Difference between revisions

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== [[Slow_ADSL_Quick_Checks|1. Quick Checks]] ==
First of all, go through these quick checks to see if they help fix the connection
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== LossHave ofyou got sync? ==
If the DSL light on your router is off or flashing then this means the router is not in sync with the exchange. If you have sync then go to the next step.
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== LossHas ofthe PPProuter logged in? ==
If the router/modem is in sync, then the next step would be to check why the router is not logging in. If you have logged in then go to the next step.
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== Are you plugged directly in to the router? ==
If you are on wifi, or are connecting via a cable but through other network equipment, then try plugging a computer directly in to the router. If you still have no internet connection then go to the next step.
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== LoggedHave inyou butgot stillany no connectionconnectivity? ==
If the router has logged in but you still have no connection then it may be a local configuration problem. From your computer, can you ping the the Router's IP address? Can you ping the AAISP end (81.187.81.187)? Can you ping the hostname: aa.net.uk ?
 
 
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