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== Have you got any connectivity? ==
If the router has logged in but you still have no connection then it may be a local configuration problem. From your computer, can you ping the the Router's IP address? Can you ping the AAISP end (81.187.81.187)? Can you ping the hostname: aa.net.uk ?
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Our CQM monitoring will show a line as purple when it is not logged in to us.
[[File:CQM-offline.png|none|frame|Purple is offline this line came back online just before 1pm]]
If you still have problems, then please do contact Support.
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