KBD: Difference between revisions
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It can be useful in identifying faults, but often it will say no fault found even when there is. |
It can be useful in identifying faults, but often it will say no fault found even when there is. |
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It can detect if there is a phone line fault and may suggest reporting it to 'OR' (Openreach). In this case, report the fault to the phone line provider. |
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==Examples== |
==Examples== |
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Revision as of 13:05, 19 March 2015
Accessing This Feature
Access is via the Control Pages as follows:
- Log in to the Control Pages with your xxx@a login
- Click on the line you want to run the diagnostics on
- Click on the 'Knoweldge Based Diagnostics' button, and follow the instructions from there
Availability
- On BT based ADSL, FTTC nad FTTP circuits
Information
KBD is a tool provided by BT, results can vary, but BT require us to run a KBD before reporting a fault.
It can be useful in identifying faults, but often it will say no fault found even when there is.
It can detect if there is a phone line fault and may suggest reporting it to 'OR' (Openreach). In this case, report the fault to the phone line provider.
Examples
KBD reports there is a Major Service Outage affecting this line, BT will already on the case in fixing it
This was a line below the fault threshold rate (ie, slow). We'd report a fault after doing the standard tests