KBD: Difference between revisions
m (→Examples) |
mNo edit summary |
||
| Line 17: | Line 17: | ||
[[File:Kbd-loss.png|none|frame|This was a line below the fault threshold rate (ie, slow). We'd report a fault after doing the standard tests]] |
[[File:Kbd-loss.png|none|frame|This was a line below the fault threshold rate (ie, slow). We'd report a fault after doing the standard tests]] |
||
[[Category:Line Tests]] |
|||
Revision as of 13:05, 19 March 2015
Accessing This Feature
Access is via the Control Pages as follows:
- Log in to the Control Pages with your xxx@a login
- Click on the line you want to run the diagnostics on
- Click on the 'Knoweldge Based Diagnostics' button, and follow the instructions from there
Availability
- On BT based ADSL, FTTC nad FTTP circuits
Information
KBD is a tool provided by BT, results can vary, but BT require us to run a KBD before reporting a fault.
It can be useful in identifying faults, but often it will say no fault found even when there is.
It can detect if there is a phone line fault and may suggest reporting it to 'OR' (Openreach). In this case, report the fault to the phone line provider.
Examples
KBD reports there is a Major Service Failure affecting this line, BT will already on the case in fixing it
This was a line below the fault threshold rate (ie, slow). We'd report a fault after doing the standard tests