Category:FTTP Faults: Difference between revisions
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<indicator name="Faults">[[File:Main-fault.svg|link=:Category:Faults|30px|Back up to the Faults Category]]</indicator> |
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[[File:Fttp-ont-pon.jpg|thumb|A working Openreach ONT]] |
[[File:Fttp-ont-pon.jpg|thumb|A working Openreach ONT]] |
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[[File:Nte-ok.jpg|thumb|An older working Openreach ONT]] |
[[File:Nte-ok.jpg|thumb|An older working Openreach ONT]] |
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[[File:CityFibre-ONT-Installed.jpg|thumb|CA working CityFibre ONT]] |
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Here is some steps to take if you have problems with your BT or CityFibre FTTP service. |
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== Status lights on the Openreach ONT == |
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* We have a page about the lights and their meaning on the Openreach ONT: [[Openreach_FTTP_ONT]] |
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<div class="AAMenuRow"> |
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== No connection == |
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{{AAMenu|img=Menu-stop.svg|link=FTTP Down|title=Completely Offline|text=If your FTTP line is down permanently then look here for help}} |
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* '''Check the Openreach ONT:-''' |
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{{AAMenu|img=menu-snail.svg|link=Slow FTTP|title=Slow FTTP|text=Is it taking a long time to load web pages, or download files? Do you have packetloss? Do you think your line should be faster than what it should be?}} |
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*# the Power light should be on - if not check power cable/switch etc |
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{{AAMenu|img=Menu-router.svg|title=Openreach ONT|link=Openreach FTTP ONT|text=Information about the Openreach FTTP Optical Network Termination unit }} |
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*# the PON (Passive Optical Network) light should be on - if not, check the cables, try a power cycle of the ONT and get in touch. |
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{{AAMenu|img=Menu-router.svg|title=CityFibre ONT|link=CityFibre ONT|text=Information about the CityFibre FTTP Optical Network Termination unit }} |
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*# the LOS (Loss of service) light should be off - if not, check the cables, try a power cycle of the ONT and get in touch. |
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{{AAMenu|img=WIFI icon.svg|link=:Category:WiFi Challenges and Limitations|title=WiFi Challenges and Limitations|text=Some of the common problems that WiFi users experience, together with measures that can be taken to mitigate them where this is possible.}} |
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*# the LAN or PORT1 light should be green - if not check your connection to your router, swap the cable |
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If lights are as they should be, then the Fibre and ONT should be working OK, time to: |
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* '''Check your router:-''' |
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*# Check the PPP username/password on the router, and restart the router just to be sure. |
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*#Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect: see this page for help in setting up PPPoE on a Computer: [[PPPoE_on_a_Computer]] |
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*# ...get in touch |
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</div> |
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== Slow connection == |
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* Try a wired connection from your computer instead of WiFi to rule out any WiFi problems, also see: [[Category:WiFi_Challenges_and_Limitations]] |
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* Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G |
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* Use our speed test to check up and download speeds: https://speedtest.aa.net.uk |
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* Try a power cycle of the ONT |
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* Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic |
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* Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test. |
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* ...get in touch. |
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Latest revision as of 10:02, 27 March 2023
Here is some steps to take if you have problems with your BT or CityFibre FTTP service.
Completely Offline
If your FTTP line is down permanently then look here for help
Slow FTTP
Is it taking a long time to load web pages, or download files? Do you have packetloss? Do you think your line should be faster than what it should be?
Openreach ONT
Information about the Openreach FTTP Optical Network Termination unit
CityFibre ONT
Information about the CityFibre FTTP Optical Network Termination unit
WiFi Challenges and Limitations
Some of the common problems that WiFi users experience, together with measures that can be taken to mitigate them where this is possible.
Pages in category 'FTTP Faults'
The following 7 pages are in this category, out of 7 total.