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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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*Service: Solid Green - Internet service has been established
*Ethernet: Green - connected to your router
=Diagnostics=
There is no end user access to the ONT's configuration or status pages. There are two things a customer can perform though:
*Reboot
*Reset
==Reboot the CityFibre ONT==
You can pull the power cable, wait a few seconds and plug it back in again. This is safe to do and will mean the ONT reboots and reconnects to the fibre network.
==Reset the CityFibre ONT==
Use a paperclip, or similar, and hold in the reset switch for 10-15 seconds. This will cause a reboot and factory reset of the ONT.
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