VoIP - DTMF: Difference between revisions

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m (→‎top: clean up, typos fixed: eg → e.g. , a IVR → an IVR)
 
A niche feature, but with call recording enabled when the audio file is emailed to you any DTMF presses that the user presses is also included in the email as an XML file. The body of the email also includes the DTMF presses but the XML file includes timestamp details.
 
ege.g. here is an XML file for a DTMF of '5' pressed 10 seconds (6000ms) into the call and it was pressed for 240ms:
 
<?xml version="1.0" encoding="UTF-8"?>
 
*Use the voicemail greeting as a questionnaire - record your voicemail with your questions and explain to the caller to press the buttons on their phone to answer them.
*Track a caller through aan IVR route
 
There is no option to enable this feature, it is a default feature.
Retrieved from ‘http://support.aa.net.uk/VoIP_-_DTMF’