Category:FTTP Faults: Difference between revisions
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** the LOS (Loss of service) light should be off - if not, try a power cycle of the ONT and get in touch. |
** the LOS (Loss of service) light should be off - if not, try a power cycle of the ONT and get in touch. |
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** the LAN or PORT1 light should be green - if not check your connection to your router, swap the cable |
** the LAN or PORT1 light should be green - if not check your connection to your router, swap the cable |
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*If lights are as they should be, then the Fibre and ONT should be working OK, time to check your router: |
*If lights are as they should be, then the Fibre and ONT should be working OK, time to check your router:- |
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**Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect |
**Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect |
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** Check the PPP username/password on the router, and restart the router just to be sure. |
** Check the PPP username/password on the router, and restart the router just to be sure. |
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