Category:FTTP Faults: Difference between revisions

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== Status lights on the Openreach ONT ==

* We ~~have~~ a ~~page~~ about the lights and their meaning on the Openreach ONT~~: [[Openreach_FTTP_ONT]]~~

* See [[Openreach FTTP ONT]] for more information about the lights and their meaning on the Openreach ONT.

== No connection ==

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* '''Check your router:-'''

*# Check the PPP username/password on the router, and restart the router just to be sure.

*#Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect: see ~~this~~ ~~page~~ for help in setting up PPPoE on a Computer: ~~[[PPPoE_on_a_Computer]]~~

*#Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect: see [[PPPoE on a Computer]] for help in setting up PPPoE on a Computer.

*# ...get in touch

== Slow connection ==

* Try a wired connection from your computer instead of WiFi to rule out any WiFi problems

* Try a wired connection from your computer instead of WiFi to rule out any WiFi problems.

* Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G

* Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.

* Use our speed test to check up and download speeds: https://speedtest.aa.net.uk

* Try a power cycle of the ONT

* Try a power cycle of the ONT.

* Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic

* Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic.

* Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test.

* ...get in touch.