Category:FTTP Faults: Difference between revisions

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 # Try a different computer/device
 # Ensure the router is capable of the speed of the circuit - eg, maybe you have a 1G service but an older router?
-# Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.
+# Check/swap the cable between the ONT (The Openreach unit that the fibre connects to) and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.
-# Try a power cycle of the ONT.
+# Try a power cycle of the Openreach ONT
 # Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic.
-# Try a laptop/PC plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test.
+# Try a laptop/PC plugged in to the Openreach ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test.
 # ...get in touch.