Slow FTTP: Difference between revisions

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<indicator name="Faults">[[File:Main-fault.svg|link=:Category:FTTP Faults|30px|Back up to the Faults Category]]</indicator>

[[Category:FTTP Faults]]

There are a few things that could cause a FTTP circuit to be slower than expected.

#A fault somewhere causing packetloss (this could be local to the customer's home network, or something further afield)

#Some miss-configuration or fault in the fibre provider's network (eg broken links causing congestion)

Here is some steps to take if you have problems with your FTTP service.

== I may have packetloss ==

Packetloss can be seen in a number of ways, check the following to see if the location can be narrowed down to something specific:

#Ping your router's LAN IP - this will be the 'default gateway' your computers use - eg, could be something like 192.168.1.1 - if you have loss pinging your local router, check with a wired connection direct in to the router...

#Check the CQM Graphs on the A&A Control pages

#Ping the A&A endpoint IP: <SyntaxHighlight> ping 81.187.81.187</SyntaxHighlight>

#ping somewhere on the internet, eg <SyntaxHighlight> ping 8.8.8.8</SyntaxHighlight> or <SyntaxHighlight> ping bbc.co.uk</SyntaxHighlight>

Get in touch with us about what you find.

== I have a slow FTTP connection ==

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# Try a different computer/device

# Ensure the router is capable of the speed of the circuit - eg, maybe you have a 1G service but an older router?

# Check/swap the cable between the ONT (The Openreach unit that the fibre connects to) and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.

# Check/swap the cable between the ONT (The Openreach/CityFibre unit that the fibre connects to) and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.

# Try a power cycle of the Openreach ONT

# Try a power cycle of the Openreach/CityFibre ONT

# Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic.

# Try a laptop/PC plugged in to the Openreach ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test.