Slow FTTP: Difference between revisions

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# Try a '''laptop/PC plugged directly in to the ONT''' instead of using your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test. see: [[PPPoE_on_a_Computer]] for more help on this.

# Try a different computer/device

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# '''Check/swap the cable''' between the ONT (The Openreach/CityFibre unit that the fibre connects to) and your router - ensure it's a '''8-wire''' CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.

===Actual tests to run:===

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## https://speedtest.aa.net.uk

## https://www.fast.com

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# '''Check/swap the cable''' between the ONT (The Openreach/CityFibre unit that the fibre connects to) and your router - ensure it's a '''8-wire''' CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.

# Check the '''CQM Graphs''', via the Control Pages, to see if it is slow due to lots of traffic.

# Ask us about testing with ''''iperf'''' - as this is generally better than http speed test websites. See: https://support.aa.net.uk/Windows_iperf3