Slow FTTP: Difference between revisions
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==Useful things to let us know== |
==Useful things to let us know== |
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When reporting a slow connection fault to us it is always useful to have some background information. Answering these questions will help us get a better understanding of the story: |
When reporting a slow connection fault to us it is always useful to have some background information. Answering these questions will help us get a better understanding of the story: |
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# Describe what is slow. |
# Describe what is slow. (eg a game, streaming, video calls, downloads, etc) |
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# When did the connection become slow (the date)? |
# When did the connection become slow (the date)? |
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# Can you think of any change that happened at the time the connection started to be slow? |
# Can you think of any change that happened at the time the connection started to be slow? |
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