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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

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===Diagnostics you can run from a computer:===
===Diagnostics you can run from a computer:===
These are tests you can from your computer, some of them (eg the ping) will need you to use a command prompt or terminal to enter the commands. Do gen in touch if you need help with how to do that.
These are tests you can from your computer, some of them (eg the ping) will need you to use a command prompt or terminal to enter the commands. Do get in touch if you need help with how to do that.


#'''Ping tests:''' <br> running ping tests from the 'command line' can help see if there is any strange loss or latency. <br> ''Expected results'': The ping results should show 0% loss and the latency should be below 20ms, any thing else would need further investigation.
#'''Ping tests:''' <br> running ping tests from the 'command line' can help see if there is any strange loss or latency. <br> ''Expected results'': The ping results should show 0% loss and the latency should be below 20ms, any thing else would need further investigation.
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