Slow FTTP: Difference between revisions
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===Diagnostics you can run from a computer:=== |
===Diagnostics you can run from a computer:=== |
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These are tests you can from your computer, some of them (eg the ping) will need you to use a command prompt or terminal to enter the commands. Do get in touch if you need help with how to do that. |
These are tests you can from your computer, some of them (eg the ping) will need you to use a command prompt or terminal to enter the commands. Do get in touch if you need help with how to do that. |
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# '''View the CQM graph''' |
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#* We plot loss/latency/traffic graphs and these can be seen on our Control Pages - viewing those is the first port of call, as loss and latency are easily spotted. Feel free to ask our support team to help explain them. |
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# '''Run a BT diagnostic test:-''' |
# '''Run a BT diagnostic test:-''' |
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#* Always worth running a test, even if LOS light is off - there could be a problem further upstream and Openreach may already be aware or we'll need to report a fault: |
#* Always worth running a test, even if LOS light is off - there could be a problem further upstream and Openreach may already be aware or we'll need to report a fault: |
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