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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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Our original status post: http://s.aa.net.uk/1804
===Start of the Summary===
At 16:20 on the 31st May, Loss of management alarms were presented against the core router at Stepney and IMT23970/13 was raised. Several automated incidents were also generated against connected equipment, but no service impact was identified at this stage. A technical bridge was established to try and identify the reason for the loss of management to the core router. Whilst investigations were ongoing, the core router experienced a non-graceful route processor failover at 18:39 causing a Loss of Service to 45,000 customers for a few minutes....
...More in the pdf report.
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